9xoxo Privacy Policy

1Introduction

This Privacy Policy describes what data we collect while you use the 9xoxo platform, how that data is used, and the measures we take to keep your information secure.

By using the 9xoxo website or app, you agree to this Privacy Policy. If you have any objections, please contact us before using our services.

We may update this policy from time to time. You will be notified of any significant changes.

2What Data We Collect

9xoxo collects data from two sources — information you provide directly, and data collected automatically based on how you use the platform.

Directly Collected Information

• Full Name and Date of Birth
• Email Address & Mobile Number
• Residential Address
• National ID Card (for KYC verification)
• Payment method details (account number; card numbers are not stored)

Automatically Collected Information

• IP Address & Device Type
• Browser and Operating System Information
• Login and logout times on the platform
• Game history & transaction records
• Cookies & Session Data

3How Your Data Is Used

9xoxo uses your data only for defined purposes. No information is used beyond its approved scope.

• Account creation and management.
• Completing identity verification and the KYC process.
• Processing deposit and withdrawal transactions.
• Providing customer support.
• Sending relevant bonus and promotional updates (with your consent).
• Detecting and preventing fraud.
• Compliance with legal obligations.
• Operating responsible gaming programs.
• Improving the platform experience.

4Who Your Data Is Shared With

9xoxo does not sell your data. However, limited information may be shared with certain trusted third parties solely for the purpose of delivering our services.

Who Your Data May Be Shared With

• Payment processors — data required to complete transactions.
• Identity verification service — for the KYC process.
• Technology infrastructure provider — cloud hosting and security.
• Law enforcement agencies — where required by legal obligation.
• Audit and regulatory bodies — for compliance with licensing requirements.

5Cookie Policy

9xoxo uses cookies to enhance platform performance and personalize your experience.

Cookie Types

• Essential Cookies: These cannot be disabled as they are required for login sessions and security.
• Functional Cookies: To save your preferences (language, theme).
• Analytical Cookies: For monitoring site performance (without identifying you personally).

Non-essential cookies can be disabled through your browser settings, though some features may be limited as a result.

6How Long Your Data Is Retained

9xoxo does not retain your data longer than necessary. Specific retention periods are defined for each category of information.

• While the account is active — all data is retained.
• After account closure — up to 5 years where required by legal obligations.
• Transaction records — up to 7 years in compliance with financial regulations.
• KYC documents — retained for a defined period as required by regulatory obligations.
• Analytics data — anonymized, retained for up to 2 years.

After the retention period, data is automatically deleted or anonymised.

7Children's Privacy

9xoxo is strictly an adult (18+) platform. We do not knowingly collect personal data from anyone under the age of 18.

If a minor has accidentally created an account and this comes to our attention, that account will be immediately closed and all associated data will be deleted.

8Your Right to Privacy

As a 9xoxo user, you have complete control over your own personal data.

9Security Measures

9xoxo follows the highest industry standards to keep your data secure.

• Data stored with 256-bit AES encryption.
• Data transmission over TLS 1.3 protocol.
• Two-factor authentication (2FA) option.
• Regular independent security audits.
• Automated fraud detection system.
• Dedicated cybersecurity team.

10Payment Data Protection

Payment information at 9xoxo is handled with extra care. We manage all payment data in compliance with PCI DSS standards.

• Card numbers, CVV codes, or PINs are never stored on 9xoxo servers.
• Mobile banking account numbers are stored in encrypted form.
• All payment transactions are monitored in real time.
• Suspicious transactions are automatically blocked and investigated.

11Policy Changes

9xoxo may update this Privacy Policy when necessary. Any changes will be handled in accordance with the rules outlined below.

• Minor changes — only the "Last Updated" date on the page will be revised.
• Major changes — you will be notified at least 14 days in advance via email or in-app notification.
• Continued use of the platform after any changes constitutes acceptance of the updated policy.

Check back on this page regularly to stay informed of any updates.

12Get in Touch

For any questions about our Privacy Policy, data access requests, or complaints, please reach out to the 9xoxo support team.